Frequently Asked Questions

Landlords

Landlord questions

What does management cost?

A monthly percentage of rent, quoted after we view. How we charge.

How do you set the rent?

From agreed rents nearby, not asking prices, adjusted for condition and parking.

How are tenants referenced?

Credit, income, previous landlord and Right to Rent checks, the same for everyone.

Will my rental need a licence?

In Barking and Dagenham, yes. In Redbridge and Havering, it depends on the ward. Check your area.

Can I still evict a tenant?

Only on Section 8 grounds. Section 21 ended on 1 May 2026. Our guide.

Can I leave you?

Yes, on written notice once the first tenancy starts. No exit fee.

How is guaranteed rent different?

We become the tenant and pay you a fixed sum, occupied or not.

Tenants and guests

Tenant and guest questions

Something needs fixing. Who do I tell?

Call or email via our contact page, with photos. Emergencies at any time.

What fees do tenants pay?

Only those the Tenant Fees Act allows. See the list.

Where is my deposit?

In a government-approved scheme. You get the certificate within 30 days.

Can we be invoiced as a company?

Yes. We open a credit account for regular bookers.

Next step

Find out what your property should earn

Free, with a licence check for your address. Written figure within 48 hours.

Telephone020 7946 0321

WhatsApp07700 900417

OfficeDagenham, London RM8

HoursMonday to Friday, 9am to 6pm. Saturday, 10am to 2pm.

Tenant emergenciesCall the office number at any time.

A brass house key on navy fabric